Employee Training
& Development
Learning opportunities benefit our workforce both personally and professionally and are a cornerstone of our culture. Our LMS offers mobile, tablet or desktop-based access to a robust library of learning and development resources. Content is continuously expanding, with required training sessions covering topics including safety, code of conduct and ethics, antitrust basics, harassment prevention, discrimination education, diversity and inclusion, consumer privacy, and cybersecurity.
Our training offerings expanded by 25% in 2023, with employee participation in live or virtual training sessions up nearly 40% from the prior year to almost 100% of Waste Connections employees. We look forward to further expanding educational content through our LMS and continuing to grow classroom-based training, which not only fosters employee development but also builds relationships and spreads culture.
Featured Training Programs
Personal Development Series
In addition to regulatory, safety and cultural training sessions, we introduced a number of courses to support personal development, including "Emotional Intelligence" and "Situational Leadership." These courses are applicable to both professional and personal life with an eye toward development in line with our values.
Culture Matters
Given our significant growth, we introduced the "Culture Matters" course during the onboarding process. Curriculum includes Waste Connections' history, our five Operating Values including our approach to safety and Servant Leadership key principals.
Frontline Supervisor Training
Supervisors play a critical role in our organization. Given their interaction with our frontline employees, they are uniquely positioned to consistently communicate our objectives, uphold our Operating Values, and model our company culture. Our "Frontline Supervisor Training" course focuses on communication and values-based decision-making.
Business Acumen
The "Business Acumen" financial training links to Waste Connections' strategic priorities. Available as a six-hour online workshop or a three-day in-person session, this program aligns operational efforts with corporate strategy and focuses on the development of the five business drivers: cash, profit, assets, growth and people.
Code of Conduct Training
All directors, officers, managers, and supervisor, sales and administrative employees receive training on our Code of Conduct and Ethics upon hire and at least once three years thereafter. We provide more frequent and additional training on our Code of Conduct and Ethics upon material changes to the Code or as needed to address applicable rules, regulations or potential patterns of unethical behavior.
Cybersecurity Training
We require all employees with cybersecurity risk exposure to complete a five-part training course designed to improve employee cybersecurity awareness and educate users on today's threats. We also provide digital courses that focus on phishing awareness and common cybersecurity attacks.
Training & Upskilling Commercial Drivers
Waste Connections CDL training programs in Gastonia, North Carolina and Houston, Texas are strengthening our pipeline of prospective commercial drivers and providing existing employees with opportunities to improve their skills, fostering improved morale and employee loyalty. Read more here.
