Serving
Our People

Employee Engagement

At Waste Connections, we believe that our track record of differentiation and outperformance results from our emphasis on human capital and our long-standing view that Culture Matters.

Our Servant-leadership-based philosophy fosters a culture that emphasizes relationships, diversity of opinions, safety and accountability. As our company — and our base of approximately 24,000 employees — grows, we remain intentional with our culture and are doubling down on our commitment to human capital, including leveraging new initiatives such as our in-house training programs to drive continuous improvement in employee engagement, retention and safety.

Culture Matters at Waste Connections

At Waste Connections, we take proactive steps to ensure our culture aligns with our Operating Values. Our focus on Servant Leadership encourages leaders to invest in helping our people grow and develop while promoting a culture that supports one another and the communities we serve.

Operating Values:

• Safety
• Integrity
• Customer Service
• To Be A Great Place To Work
• To Be The Premier Waste Services Company

Servant Leadership — A Differentiated Approach

Since 2006, Servant Leadership has defined and differentiated our organization. As a management concept, Servant Leadership inverts the traditional hierarchy, positioning leaders to serve their employees both professionally and personally. The philosophy empowers employees, prioritizing their needs and encouraging shared responsibility for personal and professional development.

Waste Connections' leadership development efforts include multi-day Servant Leadership training sessions, district management trainings, and leadership webinars on a variety of topics. Employees throughout the organization have access to additional safety, sales, maintenance, operations and financial training courses.

We look to continually raise the level of accountability and reward leaders that embrace Servant Leadership by soliciting employee feedback through participation in annual manager evaluations on an anonymous basis. The "WCN Listens" survey was introduced in 2023 to provide greater specificity and expanded to incorporate additional manager positions. It has been positively received, with response rates exceeding 90%. Survey scores are incorporated into management compensation plans, along with several other metrics, including talent development and safety.

Employee Retention & Engagement

At Waste Connections, we believe that investing in employee training and development, nurturing relationships, and maintaining accountability across the organization will continue to improve retention metrics through increased employee engagement.